Returns & Refunds Policy

At Hills District Coffee Co, we take pride in supplying fresh, premium-quality coffee. Due to the perishable nature of our products, we do not accept returns or offer refunds for change of mind.

Faulty, Damaged or Incorrect Products

If you receive a product that is:

• Damaged during transit;
• Faulty or defective;
• Incorrectly supplied; or
• Not as described,

please contact us within 7 days of receiving your order by emailing heretohelp@hdcoffeeco.com.au

To help us resolve the issue quickly, please include:

• Your order number;
•  description of the issue; and
• Clear photographs showing the product and any damage or defect.

Once we have assessed your claim, we may offer, where appropriate:

• A replacement product;
• A refund; orAnother remedy available under the Australian Consumer Law.

Change of Mind

As our coffee is a fresh food product, we do not accept returns or provide refunds if you:

• Change your mind;
• Order the wrong product;
• Order the wrong quantity; or
• Simply decide you no longer want the product.

Please choose carefully before placing your order.

Australian Consumer Law

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, repair or refund where required by law.

Contact Us

If you have any questions about your order or believe there is an issue with a product you have received, please contact us:

Hills District Coffee Co
Email: heretohelp@hdcoffeeco.com.au
Website: https://hdcoffeeco.com.au