Shipping policy

Hills District Coffee Co – Shipping Policy

We want your coffee to arrive fresh and ready to enjoy.

Order Processing

Orders are generally processed within 1–3 business days. As our coffee is roasted and packed for freshness, processing times may vary slightly during busy periods, public holidays or promotional events.

Delivery

We currently deliver within Australia. Delivery times depend on your location and the shipping service selected or available at checkout.

Typical delivery times after dispatch are:

  • Sydney metropolitan areas: approximately 1–3 business days
  • NSW regional areas: approximately 2–5 business days
  • Interstate metropolitan areas: approximately 3–7 business days
  • Regional and remote areas: delivery may take longer

These timeframes are estimates and cannot be guaranteed.

Shipping Costs

Shipping charges, where applicable, are calculated and displayed at checkout before payment is completed. Any free-shipping offers will be subject to the conditions stated with the relevant promotion.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error in your order details. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delivery Delays

Once an order has been dispatched, delivery is handled by third-party delivery providers. Occasionally delays may occur due to circumstances outside our control.

If your order appears to be significantly delayed, please contact us and we will assist where possible.

Lost or Damaged Orders

If your order arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible with your order number and details of the issue. For damaged deliveries, we may request photographs of the packaging and products.

Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law.

Contact

For shipping enquiries, please contact Hills District Coffee Co through the contact details provided on our website.